Culture of CareAt Four Pillars Hotels, every member of staff has a part to play in fulfilling our promise to customers. To help us to achieve this success we've published our vision and mission and identified four core values.
Our VisionTo build the scope and reputation of Four Pillars Hotels by creating environments where guests and staff feel at home.
Our MissionWe will always treat:
. Our guests with care
. Our staff and colleagues with respect
. Our business with passion
Four Pillars Hotels Core Values - Our Culture of Care
Committed to the team.
All of us are members of one large team, the company, but we also work within smaller teams. Strong working relationships are built through trust, communication and the knowledge that just as you rely on others, they can rely on you.
Able to act individually.
Delivering our high standard of customer care demands that we all take pride and responsibility in our own roles. This means wanting to achieve the best possible result for our guests, being pro-active in our approach and caring personally about the outcome.
Responsive to the needs of the customer.
Customers choose us because we offer a welcoming environment and make them feel at home. It is important that we always strive to meet their requirements, and do so willingly and as quickly as possible. The genuine consideration we show our guests is what sets us apart from other hotels.
Enthusiastic about our future.
What we do today shapes the future of the company and our own opportunities within it. Being part of this company gives us the chance to fulfil our own potential and share in its success.