New General Manager at Cotswold Water Park

April 2009

Four Pillars Hotels is delighted to announce the appointment of Steve Jones to the position of General Manager at the Cotswold Water Park Four Pillars Hotel, in the heart of The Cotswolds.

Steve has been with the Four Pillars group for almost four years in the capacity of General Manager at both the Witney Four Pillars Hotel and the Oxford Thames Four Pillars Hotel, as well as overseeing Food & Beverage operations across the group. During this time, he was instrumental in setting up the group’s Chef School programme, which is now in its second year, and the Wine Champion course, which is just completing its first year of operation. Prior to this, Steve held various roles at Corus & Regal Hotels (including that of General Manager of Brownsover Hall Hotel in Warwickshire). Steve actually started his career with Four Pillars in the early 90’s before rejoining the company in the position of General Manager in 2006.

Steve sets himself new challenges wherever he goes and hopes to put his mark on the Cotswold Water Park Four Pillars Hotel by reaching new heights in terms of service, hospitality and quality of food & beverage. “The hotel currently employs over 250 local staff and we are creating new posts wherever possible under a strong culture of development and training.

Following a recent recruitment day, we successfully recruited a number of new members of staff with no previous experience but a wonderfully hands-on, ‘can do’ attitude, which I believe is so important in the service industry”. The hotel was also recently reassessed by the AA for its standards and hospitality and retains the 4 star grading with an impressive merit score making it one of the highest rated hotels in the region.

It is this forward thinking that has brought Steve such success in his career so far. At the age of 33, four hotels have already benefited under his direction as General Manager and, over the past nine years, Steve has worked hard to build up each property before moving onto his next challenge.

One of his biggest personal challenges (and rewards) to date has been the arrival of baby Ella, now 9 months old. As a new family man, he knows the importance of supporting the local community: “We have recently introduced a new Sunday lunch menu for just £9.99 and welcome all members of the community into the hotel. We have a family-friendly pub on-site and offer competitively priced leisure club membership to local residents. We also take environmental responsibilities very seriously as the property is on the edge of Lake 6, a nature reserve which we own and open to the public. We have worked closely with the Cotswold Water Park Estates and Ranger team to create and implement a schedule of improvements and developments, right up until 2014”.

Situated in 55 acres of unspoilt Cotswold parkland, the Cotswold Water Park Four Pillars Hotel is a contemporary four-star hotel. With self-catering accommodation as well as traditional hotel guest rooms, the building was designed to make the most of the property’s stunning position on the edge of ‘Lake 6’ in the Cotswold Water Park.

The hotel offers 318 en-suite guestrooms, including 67 self-catering one and two bedroom apartments. Guests at the Cotswold Water Park Four Pillars Hotel also have full access to the hotel’s private spa and leisure club, Spa 6, with an 11m indoor hydrotherapy pool, sauna and steam rooms, an Arabic Rasul, a dry flotation room and relaxation suite, ‘experience’ showers, and a fully-equipped gymnasium.

Charles Holmes, Chief Executive of Four Pillars, says: “We are delighted to see Steve at the helm of the Cotswold Water Park property. I have worked with him for many years now, both within Four Pillars Hotels and in previous roles, and he has that wonderful mix of ambition and integrity that results in both success and popularity. I know that he will thrive in this role and look forward to this exciting new chapter at Four Pillars Hotels”.

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